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Practical onboarding for IT service teams

Help new starters put your process into practice.

For English-speaking IT service and software implementation teams whose new starters have instructions but need practice applying them.

Turn one approved workplace task into a short interactive experience, realistic practice, and an assessment your team can review.

Sculptural paper guides connected to learning panels and an interactive course interface — From knowledge to practice.One task. A focused pilot.

Discuss a pilot Try the demo

For operations and service delivery leads with an agreed process.

Work directly with Piumal, from the brief to the build.

A practical place to start

Onboarding Task Pilot

We turn one approved workplace task into a tailored onboarding learning experience for one learner group, in English. Start with a client handover, a support response, or an agreed escalation.

From €1,490 per pilot project

You receive

Up to three learning objectives and a storyboard to review.
Approximately 5–10 minutes of interactive practice, with up to three decisions and explanatory feedback.
One practical application exercise and a scoring guide.
Two consolidated review rounds and agreed technical checks.
Approved design documents and the working pilot in the agreed delivery format.

5–10 minutes is learner practice time. Your project fee covers briefing, learning design, development, assessment, reviews, and handover.

For a project within the detailed scope below. Final scope, delivery arrangements, schedule, and applicable taxes are confirmed in the proposal before work begins.

Discuss a pilot

The work & the thinking

A realistic task. A visible design process.

Try the handover example: identify missing information, choose an appropriate response, and prepare the next step. Three decisions take about two minutes. Then inspect the design choices and sample scoring guide.

Client-request handover · OnboardingStudio concept · Fictional scenario

Illustration of two colleagues reviewing a project brief beside a laptop

The brief

Turn a vague request into a clear handover.

A new project coordinator receives an urgent client request. The delivery team needs a clear scope, an accountable owner, and a confirmed deadline before work begins.

Audience: New project coordinators in a fictional IT service team.
Learning objective: Identify missing information, resolve uncertainty, and hand over an actionable request.

Try the demo

Fictional workplace demo · 3 decisions · ~2 minutes

You are the coordinator. Read the request, select a response, and check the feedback before moving on.

Client request → clear handover

Concept demo

01The request

02The trade-off

03The handover

Your choices shape what happens next.

01 / 03

Fictional scenario · 3 decisions · ~2 minutes

Clarify the request.

Why it is designed this way

Separately scoped services

Other ways to work together.

Further tasks & learning journeys

Build on an initial pilot with additional approved tasks, roles, or learning experiences.

What you receive

A separately scoped learning plan, practice activities, and assessment aligned to your next brief.

Example brief: extend a handover pilot to a second role or an agreed escalation process.

Design support for learning agencies

Bring Piumal into a defined part of a project you already manage, using your agreed requirements and production process.

What you receive

A scenario, storyboard, or assessment, quoted separately for the contribution you need.

Example brief: develop a reviewable scenario and scoring guide for your production team.

Additional learning tools

Explore a tailored practice or feedback tool when your brief needs more than the initial pilot.

What you receive

How we work

Make the work reviewable at every stage.

01
Define the task
Review your materials with a subject expert. Agree the audience, scope, delivery format, and success criteria.
02
Review the storyboard
Your nominated approver consolidates feedback on the objectives, scenario, and assessment before development.
03
Build & review
Develop the experience using existing components, run agreed checks, and collect one consolidated review of the working version.
04
Check & hand over
Correct work that does not meet the agreed specification, then hand over the approved design documents and pilot in the agreed format.

A few practical details

Where will the learning run?

We confirm a tested delivery route before signing. The proposal states whether the pilot is for evaluation or continued use, where it runs, and any access period or continuing costs. LMS compatibility and integrations require separate confirmation.

What happens at handover?

You receive the approved design documents and working pilot in the delivery format agreed in the proposal. Source files, setup guidance, and usage rights are specified there. Hosting, maintenance, and future changes are agreed and priced separately where needed.

Meet the founder

Teaching, learning design, and development.

I'm Piumal Mahawasala, the educational technologist behind ScienceDojo. My background brings together STEM teaching, learning design, and software development. My portfolio includes interactive e-learning projects and MSc thesis research at Saarland University into question design and the evaluation of AI-supported scientific reading.

You work directly with me to define the workplace task, review the storyboard, test the working experience, and agree the handover. The pilot keeps that collaboration focused on one task, one learner group, and an agreed set of deliverables.

Explore my professional portfolio Read the thesis case study

Discuss a pilot

What should your people be able to do?

Tell Piumal about the task you want new starters to practise. We'll discuss whether it fits the pilot, then agree scope, delivery arrangements, and dates before work begins.

No account required. Timing is optional.

Prefer email? hello@sciencedojo.co.uk

Help new starters put your process into practice.

Onboarding Task Pilot

You receive

A realistic task. A visible design process.

Turn a vague request into a clear handover.

Clarify the request.

Other ways to work together.

Further tasks & learning journeys

Design support for learning agencies

Additional learning tools

Make the work reviewable at every stage.

Define the task

Review the storyboard

Build & review

Check & hand over

A few practical details

Teaching, learning design, and development.

What should your people be able to do?

You bring the knowledge. We shape the learning.

What the defined pilot includes

One defined task

An agreed source pack

A focused briefing

Reviewable learning design

Interactive practice

A practical assessment

Two review rounds

Agreed checks

A clear handover

Outside the initial pilot

Scope and delivery agreed before signing

Decisions before explanations

A connected scenario

A review tied to the task

Check the handover, not just completion.

Scope

Owner

Deadline

Uncertainty

Technical capability, demonstrated in ScienceDojo.

PracticeDojo

FocusDojo

Connected learning